Shipping Policy

Shipping Policy

We are committed to deliver your order accurately, in good condition and always on time. We ensure the fastest and most efficient dispatch to get your orders to you from our warehouse. 

Our goal is to dispatch your merchandise the same day we receive your order however please do allow 5-7 working days for delivery.

Once the order has been dispatched, you will receive a tracking number, with which you can use track your order.

Free shipping is available on all products, however a Non-Refundable shipping charge of Rs. 100/- will be applied to all orders below Rs. 800/-


Return / Exchange Policy

Shopping for something you did not get to try could be tricky, but do not fret! CALAE always gives priority to our lovely customers like yourself. You can return your order within  14 days of delivery ( from the day you receive your shipment).

You can raise a return/exchange request here. In either of the cases, we would arrange for a reverse pick up within 2-4 working days of the request.

Any orders returned post 14 days, will not be accepted. Please note that the merchandise you send back must be in the same condition we sent it to you. 

*We do not accept returns on merchandise that are bought if it's on sale or a sale period such as (EOSS, Black Friday, Festive Sales, Seasonal Sales, etc.)*

In-case of a defect, we request you to send us an email with an image at support@calae.com with your Order ID within 48hours of receiving it in order for us to take the necessary action.

In cases of full/ partial refunds: we would transfer the amount to your bank account(in cases of COD we will get in touch with you for details) or to your credit /debit / net banking cards in cases of online payments. Please allow us 7-14 working days to process the refund.

In case you're looking for ways to come back to us, you can always select for a gift card refund which you can use on our website at anytime!

*Shipping charges (if applicable) are non-refundable under any refunds.